In Quest of Excellence …
QuestaWeb’s number one priority is customer satisfaction. Our premier solutions combine quality, proven state-of-the-art technology and strong domain expertise to help organizations surmount the challenges of global trade, import-export compliance and transportation logistics. We are proud and honored to share some testimonials from our valued clients:
“Our clients are impressed with track and trace and find it to be very helpful. Employee access is outstanding.” — Edward Wood, Vice-President, Spadaro International
“Thank you and your staff for working so hard on this project with Yamaha. We look forward to a continued mutually beneficial business partnership in the future.” — Vimal Thomas, Vice-President of Information Systems Division, Yamaha Corporation of America
“Due to the high level of automation throughout the software and the self-service nature of the client-facing components, we were able to handle a rapid increase in volume that would have posed a greater challenge with our old system. QuestaWeb’s ability to integrate our internal operations has been equally valuable.” — Kevin Hannon, CEO, R.S. Express, Inc.
“In global trade, the key watchwords are compliance, efficiency and cost-effectiveness. Our tariff and duty content offers importers and exporters the capability to optimize their customs operations, derive more exact calculations and avoid shipping delays. We are pleased to work with QuestaWeb to make our database available to their customers.” — David C. Parks, Managing Director, FedEx Trade Networks Trade Services
“Our search revealed that the marketplace offered an abundance of really great brokerage software, but that this software was limited in that it could not handle other aspects of our business such as importing or exporting. Only a few vendors offered software that could meet all our business needs. When we factored in corporate expertise and ability to provide ongoing support, QuestaWeb stood alone as the vendor that could do it all. Its modular format allowed us to purchase the fully integrated components we needed now, knowing we could add to our system later.” — ICPA, Anonymous
“I just wanted to say thank you for all the help QuestaWeb has provided in our migration from our 20 year old existing CHB and Freight Forwarding software to QuestaWeb. We were very apprehensive in moving from software that we have been using for so many years but we found, with your assistance, the process was painless compared to two previous attempts at this with other software companies. I am sure that like most companies, we wanted the latest features offered by modern software but did not want to go through the training, re-entering of customers, etc. Well, I can truly say, it was not that bad at all thanks to QuestaWeb’s assistance and advice.
Serra got tired of not being able to match the software features of our smaller and larger agents and competitors. Your real time tracking and tracing, along with full Windows features like viewing whatever you create on screen and then being able to email, fax or make these documents available online, has proven to be valuable to our customers. Your prompt attention to our specialized needs made the whole process painless and allowed us to continue providing the customized services that our clients expected. Your software is so feature rich that we have yet to explore it all and constantly find new ways to increase productivity and make our customers happy. Just being able to email invoices and make them available online for download has speeded up our Accounts Receivable cycle. No more “lost” invoices or losing days waiting for the invoices to go through the Postal system.
Just one more observation. The fact that your software is web enabled gives us so many more options. Now when someone is sick, they can work at home. Our traveling executives can easily log in 24/7 from any internet connection in the world. We were even able to add cheap second internet lines to our offices so when the main T1 lines go down (and they do) we can easily switch over to either cable or DSL internet connections and continue working. The fact that most of the documents can be converted to PDF files allows us to print them anywhere we may be.
I have spent almost 40 years in this business and have developed many industry specific applications and used many more. I have to say that QuestaWeb is the most advanced software application out there for our industry. It is not just a new face on the same old tired software written 20 years ago. Your software was built from the ground up to take advantage of all the current abilities of the Windows Operating system with no middleware to translate between other operating systems and Windows. There is a lot to be said for a software platform that uses a native Windows database and interface. Most non-technical users will not appreciate this fact but I do.” — Vincent DiPilato, CIO & Compliance Officer, Serra International, Inc.
“Most FTZ software contemplates that the licensee, typically a manufacturer or importer, will be the only user. QuestaWeb separates itself from all other vendors by offering a solution that already includes the logic whereby 3PLs can use the software to service multiple customers simultaneously. It is flexible, easily integrated and offers maximum automation, allowing us to handle high-volume clients. Compliance was a primary factor in selecting QuestaWeb’s FTZ solution.” — John Sell, Vice President of Retail & Transportation Solutions for MD Logistics
“We see a lot of potential for growth in the amount and sophistication of our automation with QuestaWeb’s GTM software. We can easily add new functionality on our schedule with no fear of obsolescence.” — Tami Nelson, Import Supervisor, Targus
