Global Trade Management Solution Implementation Team
QuestaWeb personnel always implement QuestaWeb’s global trade management solutions. Clients will never encounter third-party implementers.
QuestaWeb’s implementation team typically consists of a senior analyst, a project manager, operations personnel and programmers. All possess many years of experience and the requisite credentials, often including certification as a licensed customs broker (LCB). QuestaWeb attempts to match implementer industry experience with the business vertical in which the client operates.
The senior analyst possesses both an in-depth knowledge about the QuestaWeb software and considerable business acumen. The analyst can “see” the big picture and plays an integral role in defining how the system can accommodate the client’s business processes.
The project manager leads the implementation effort and assures adherence to the project management document and the milestones it contains. The manager is the customer’s first point of contact for any issues that might arise during implementation. The QuestaWeb project manager holds weekly meetings with the customer to review and discuss implementation status.
On the customer side, a team that mirrors the QuestaWeb implementation team is needed. Depending on the company, key personnel would include:
- A project manager who is responsible for the day-to-day implementation of the project plan from the customer’s perspective. This individual must understand all of the firm’s business processes and be technology savvy. This person should possess decision authority or have direct access to the individual with this authority.
- A representative from the firm’s IT department who is knowledgeable of all systems the company employs.
- Operations personnel who can serve as “super users” or who are leaders in the various departments in which the software will be used. They will assist in systems testing, as well as training other department users.